Terms and Conditions — Scottsdale Sub Zero Repair

1. Acceptance of Terms

These Terms and Conditions govern your use of the wolfsubzerorepair.com website and all appliance repair services provided by Scottsdale Sub Zero Repair ("we," "us," or "the Company"). By scheduling a service appointment, verbally authorizing repair work, or making payment for services, you acknowledge that you have read and agree to be bound by these terms.

We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect when posted to our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

2. Services Provided

Scottsdale Sub Zero Repair provides in-home appliance repair services specializing in Sub Zero and Wolf brand appliances, including refrigerators, freezers, ice makers, wine coolers, and related cooling and refrigeration products. Our service area includes Scottsdale, AZ and surrounding communities including North Scottsdale, Old Town, Paradise Valley, Kierland, Gainey Ranch, DC Ranch, and other areas throughout the greater Phoenix East Valley.

Services are performed by factory-trained, certified technicians using genuine OEM Sub Zero parts where applicable. We do not guarantee that every appliance can be repaired; in some cases we may advise that repair is not economically feasible and recommend replacement instead. See our Repair vs Replace guide for more detail.

All services are performed at the location of the appliance. We do not accept appliances at our office for repair.

3. Appointment and Scheduling

Appointments may be scheduled by phone at (602) 962-2732 during our business hours of Monday through Sunday, 7:00 AM to 9:00 PM.

• Same-Day Service: Same-day appointments are available based on technician availability. Call early to maximize availability for same-day dispatch.
• Arrival Windows: We provide 2-hour arrival windows for all scheduled appointments. Our dispatcher will call you when your technician is en route.
• Access Requirements: You or an authorized adult (18 years or older) must be present at the service address during the appointment. If no authorized adult is present when the technician arrives, the appointment may need to be rescheduled and a trip fee may apply.
• Appliance Access: The appliance must be reasonably accessible. Excess furniture, built-in obstructions, or lack of clearance may limit our ability to complete the repair at the scheduled appointment.

4. Pricing and Payment

Our pricing structure is transparent. Before any repair work is performed, our technician will diagnose the issue and provide you with a written or verbal estimate.

• Diagnostic Fee: A diagnostic fee of $90 to $150 applies to all service calls. This fee covers the technician's time to inspect and diagnose your appliance. If you authorize the repair, the diagnostic fee is applied toward the total cost of the repair.
• Repair Estimates: Estimates include parts and labor. Parts prices are based on current OEM pricing and may vary. You will receive a final price before we begin any repair work.
• Payment Due at Completion: Full payment is due at the time the repair is completed. We do not offer payment plans or deferred billing.
• Accepted Payment Methods: We accept all major credit cards (Visa, Mastercard, American Express, Discover), cash, and personal or business checks. A returned check fee of $35 will be assessed for any dishonored checks.
• Additional Trips: If a repair requires a return visit to install a back-ordered part, there is no additional trip charge provided the original repair authorization remains valid and payment has not already been collected for that service call.

For a general overview of repair costs, visit our Repair Cost Guide.

5. Warranty

All completed repairs are covered by our standard 90-day parts and labor warranty. This warranty covers defects in the parts we installed and the workmanship of our technicians for 90 days from the date of service completion.

The warranty does not cover:

• New or unrelated failures that occur after the repair is complete
• Damage caused by power surges, flooding, fire, improper use, or other external events
• Issues caused by unauthorized modifications or repairs performed by third parties after our service
• Normal wear and tear on parts not replaced during our service

To make a warranty claim, call us at (602) 962-2732. For full details, see our Warranty Policy page.

6. Limitation of Liability

Scottsdale Sub Zero Repair's liability for any claim arising out of our services is limited to the amount you paid for the specific service in question. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss or spoilage of food, beverages, or other perishable items stored in the appliance
• Lost business income or revenue resulting from appliance downtime
• Damage to surrounding cabinetry, flooring, or property that existed prior to our visit or that is caused by a pre-existing appliance condition
• Any indirect loss resulting from delayed parts availability or rescheduled appointments

We strongly recommend removing perishable items from your appliance before our technician arrives if your appliance is not maintaining proper temperature. We are not responsible for food spoilage during or after our service visits.

7. Cancellations and Rescheduling

We understand that schedules change. Please notify us as soon as possible if you need to cancel or reschedule your appointment.

• 24-Hour Notice Preferred: Please provide at least 24 hours notice when cancelling or rescheduling. This allows us to offer the appointment slot to other customers in need of service.
• Same-Day Cancellation: If you cancel on the same day as your scheduled appointment after the technician has already been dispatched, a trip fee may be assessed.
• No-Shows: If the technician arrives at the scheduled appointment and no authorized adult is present, we reserve the right to charge a trip fee before rescheduling the appointment.
• Emergency Appointments: Emergency same-day service slots are reserved for urgent situations. We ask that you honor these appointments or provide as much advance notice as possible if plans change.

To cancel or reschedule, call us at (602) 962-2732. Our phone lines are open Monday through Sunday, 7:00 AM to 9:00 PM.

8. Contact Information

For questions about these Terms and Conditions, to schedule service, or to address any concern regarding a completed repair, please contact us:

Our customer service team is available during all business hours and will work with you promptly to resolve any issue with your service experience.